POLICIES

SAINT RARE CO. — SHIPPING, RETURNS & EXCHANGE POLICY

Effective Date: August 17, 2026

At Saint Rare Co., we believe luxury begins with the experience. Every order is carefully prepared and packaged with the same attention to detail, quality, and exclusivity that defines our brand.

Because our products are premium, exclusive hair extensions and lace pieces, we maintain policies designed to protect the quality, integrity, and authenticity of every item that leaves our facility. Please read the following policy carefully before placing your order. By completing a purchase through Saint Rare Co., you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. ORDER PROCESSING

All orders are carefully reviewed, prepared, inspected, and packaged before being released for shipment.

Orders are generally processed after payment has been successfully received and verified. Processing time is separate from shipping transit time.

Once your order has been processed and shipped, you will receive a shipping confirmation containing your tracking information when applicable.

Please ensure that all information entered at checkout—including your full name, shipping address, apartment or suite number, city, state, ZIP/postal code, phone number, and email address—is accurate before completing your purchase.

Saint Rare Co. is not responsible for delays, additional shipping costs, returned packages, or lost packages resulting from an incorrect or incomplete shipping address provided by the customer.

If you realize that you entered incorrect shipping information, please contact us as soon as possible. We will make reasonable efforts to assist; however, we cannot guarantee that an address can be changed once an order has entered processing or shipment.

2. DOMESTIC SHIPPING

Saint Rare Co. offers domestic shipping within the United States.

Standard Domestic Shipping: 3–5 Business Days

Domestic orders are estimated to arrive within 3–5 business days after shipment, excluding:

  • Saturdays and Sundays
  • Federal holidays
  • Carrier-observed holidays
  • Unexpected carrier closures
  • Severe weather events
  • Natural disasters
  • Other circumstances outside of Saint Rare Co.'s control

Please note that business days refer to Monday through Friday and do not include weekends or recognized holidays.

The 3–5 business-day timeframe is an estimated carrier transit timeframe and is not a guaranteed delivery date.

Saint Rare Co. does not control the carrier once an order has been transferred to the shipping provider. Therefore, carrier delays do not qualify an order for a refund, cancellation, return, or exchange.

3. INTERNATIONAL SHIPPING

Saint Rare Co. proudly serves customers outside of the United States.

International Shipping: 7–10 Business Days

International orders are estimated to arrive within 7–10 business days after shipment, excluding weekends and holidays.

International delivery times may vary considerably depending on the destination country, customs processing, local postal services, import procedures, and other circumstances outside of Saint Rare Co.'s control.

International customers should understand that the estimated 7–10 business-day timeframe applies to carrier transit timeand does not necessarily account for the amount of time a package may spend in customs.

Customs & Import Delays

International shipments may be subject to customs inspection, import processing, duties, taxes, tariffs, or other fees imposed by the destination country.

Any customs duties, import taxes, brokerage fees, or other charges associated with receiving an international shipment are the responsibility of the customer unless otherwise stated at checkout.

Saint Rare Co. does not control the customs process of another country and cannot guarantee how long a package will remain in customs.

A package being held by customs does not constitute a shipping failure by Saint Rare Co.

Customers are responsible for providing accurate information and complying with the import requirements of their destination country.

4. SHIPPING DELAYS

While Saint Rare Co. works diligently to ensure orders are shipped promptly, certain circumstances can affect delivery after an order has left our facility.

Shipping estimates are provided for convenience and should not be interpreted as guaranteed delivery dates.

Potential causes of carrier delays may include, but are not limited to:

  • Severe weather
  • Hurricanes and tropical storms
  • Tornadoes
  • Flooding
  • Snow and ice
  • Extreme temperatures
  • Natural disasters
  • Wildfires
  • Road closures
  • Transportation disruptions
  • Aircraft delays
  • Mechanical issues
  • Staffing shortages
  • Carrier facility closures
  • High shipping volume
  • Holiday shipping volume
  • Incorrect or incomplete addresses
  • Address verification issues
  • Package routing errors
  • Security-related transportation delays
  • Customs inspections
  • Customs clearance delays
  • International import restrictions
  • Local delivery disruptions
  • Government restrictions or closures
  • Public emergencies
  • Other unforeseen circumstances

These situations may occur without prior notice and may affect the estimated arrival date of an order.

Saint Rare Co. is not responsible for delays caused by third-party shipping carriers, customs agencies, weather conditions, natural disasters, government actions, or other circumstances beyond our reasonable control.

5. WEATHER-RELATED DELAYS

Saint Rare Co. ships to customers across different regions and understands that weather conditions can vary significantly.

Severe weather can temporarily affect transportation networks, distribution centers, airports, roads, and local delivery operations.

For example, hurricanes, tropical storms, flooding, snowstorms, ice storms, tornadoes, extreme heat, or other severe weather may cause carriers to temporarily suspend or slow transportation services.

If a carrier experiences a weather-related disruption, your package may arrive later than the original estimated delivery timeframe.

Weather-related delays do not qualify an order for cancellation, refund, return, or exchange.

We encourage customers to monitor their tracking information directly through the shipping carrier for the most current delivery updates.

6. TRACKING INFORMATION

Once your order has shipped, tracking information may be provided to the email address associated with your order.

Please allow the carrier time to register and update tracking information after the package has been scanned into their system.

It is normal for tracking information to take some time to update after an order has been marked as shipped.

Saint Rare Co. does not have control over how frequently a carrier updates its tracking system.

If tracking indicates that a package is in transit, customers should allow the carrier to complete delivery before contacting Saint Rare Co. regarding a potential delay.

7. PACKAGES MARKED "DELIVERED"

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check:

  • Your front door or designated delivery area
  • Mailroom or package room
  • Leasing office or front desk
  • Household members
  • Neighbors
  • Other secure areas around the delivery address

You should also review the carrier's tracking information for additional delivery details.

If the package remains missing after checking the surrounding area, the customer should contact the shipping carrier directly and open a missing-package investigation.

Because Saint Rare Co. is not the delivery carrier, we cannot guarantee the outcome of a carrier investigation.

Once a carrier confirms delivery to the address provided at checkout, Saint Rare Co. is not responsible for packages that are subsequently misplaced, stolen, or removed from the delivery location.

Customers are encouraged to ship orders to a secure location where someone will be available to receive the package.

8. LOST OR STOLEN PACKAGES

Saint Rare Co. takes every reasonable precaution to ensure orders are properly packaged and transferred to the selected shipping carrier.

However, once a package has been accepted by the carrier, transportation and final delivery are handled by that third party.

Saint Rare Co. is not responsible for packages that are lost, stolen, misplaced, or damaged after confirmed delivery by the carrier.

If your package is believed to be lost while in transit, please contact the shipping carrier and request an investigation.

If the carrier officially determines that a package has been lost before delivery, please contact Saint Rare Co. with the relevant tracking and investigation information so that the situation can be reviewed.

9. DAMAGED PACKAGES

Saint Rare Co. carefully packages orders before shipment.

If your package arrives visibly damaged, customers should document the condition of the exterior packaging and the contents immediately.

We strongly recommend taking clear photographs and/or video of:

  1. The shipping box or mailer before opening
  2. Any visible exterior damage
  3. The packaging after opening
  4. The product and any apparent damage

If an item appears damaged upon arrival, please contact Saint Rare Co. promptly with your order number and supporting photographs.

Damage caused by the shipping carrier may require a claim to be filed with the carrier.

Saint Rare Co. reserves the right to review each situation individually.

10. ADDRESS CHANGES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an address is incorrect, incomplete, or outdated, the customer should contact Saint Rare Co. immediately.

Once an order has entered processing or has been shipped, we cannot guarantee that an address change will be possible.

If a package is returned to Saint Rare Co. because the customer provided an incorrect address, failed to provide an apartment or unit number, refused delivery, or otherwise prevented successful delivery, additional shipping charges may apply before the package can be reshipped.

11. RETURN POLICY

ALL SALES ARE FINAL.

Due to the exclusive and personal nature of our luxury hair products, Saint Rare Co. does not accept returns.

We do not accept returns based on:

  • Change of mind
  • Incorrect length selection
  • Incorrect lace selection
  • Incorrect quantity ordered
  • Personal preference
  • Color preference
  • Texture preference
  • Failure to review product details before purchasing
  • Ordering the wrong item
  • Ordering the wrong size or length
  • No longer needing the product
  • Failure to read the product description

Customers are encouraged to carefully review all product information before completing their purchase.

12. EXCHANGE POLICY

NO EXCHANGES.

Saint Rare Co. does not offer exchanges on hair extensions, lace products, or other merchandise.

Because our products are intended for personal use and must maintain strict quality-control and hygiene standards, merchandise cannot be returned to inventory after leaving our facility.

For this reason, customers should carefully verify their desired product, length, lace type, quantity, and shipping information before placing an order.

13. ORDER CANCELLATIONS

Because Saint Rare Co. products are exclusive and orders may begin processing shortly after purchase, cancellations are not guaranteed.

Once an order has entered processing, been packaged, or shipped, it cannot be canceled.

Submitting a cancellation request does not guarantee that the order will be stopped.

If a cancellation request is submitted, Saint Rare Co. will make a reasonable effort to accommodate the request when possible; however, all cancellation decisions are subject to the status of the order.

14. PRODUCT INSPECTION

Every Saint Rare Co. order is prepared with care and should be inspected by the customer immediately upon receipt.

Customers should verify that they received the correct product, length, lace selection, and quantity before altering, coloring, cutting, installing, chemically processing, or otherwise manipulating the hair.

Once hair has been altered, colored, cut, installed, chemically processed, worn, washed, bleached, or otherwise manipulated, Saint Rare Co. cannot accept claims based on the original condition of the product.

For this reason, please inspect your order before beginning any customization or installation.

15. PRODUCT QUALITY & NATURAL CHARACTERISTICS

Hair is a natural product, and minor variations may occur.

Natural hair may have subtle differences in:

  • Density
  • Texture
  • Wave pattern
  • Sheen
  • Individual strand characteristics
  • Length distribution
  • Color tone

These natural variations do not necessarily indicate a defect.

Saint Rare Co. strives to provide premium-quality products that meet our brand standards; however, customers should understand that natural hair is not a manufactured synthetic material and may possess individual characteristics.

16. CUSTOMER RESPONSIBILITY

By placing an order with Saint Rare Co., the customer acknowledges responsibility for:

  • Reviewing product descriptions before purchasing
  • Selecting the correct length and lace option
  • Providing accurate shipping information
  • Monitoring tracking information
  • Being available to receive the package when appropriate
  • Reviewing the package upon arrival
  • Inspecting the product before customization or installation
  • Understanding that all sales are final
  • Understanding estimated shipping timeframes
  • Understanding that carrier and customs delays may occur

Customers are encouraged to contact Saint Rare Co. before purchasing if they have questions about a product or need clarification regarding an order.

17. HOLIDAY SHIPPING

Shipping carriers generally experience increased package volume around major holidays and promotional periods.

During high-volume periods, transit times may be longer than the standard estimates.

Orders placed immediately before, during, or around holidays may experience additional processing or transportation time.

Please plan accordingly if you are purchasing hair for a specific event, appointment, vacation, wedding, birthday, or other time-sensitive occasion.

Saint Rare Co. recommends ordering well in advance of any important date.

We cannot guarantee delivery by a specific date unless a guaranteed service has been explicitly offered and confirmed.

18. THIRD-PARTY SHIPPING CARRIERS

Saint Rare Co. relies on independent third-party carriers to transport orders.

Once an order has been transferred to the shipping carrier, the carrier becomes responsible for the physical transportation and delivery of the package.

Saint Rare Co. does not control:

  • Carrier routing
  • Delivery schedules
  • Driver availability
  • Distribution center operations
  • Weather-related closures
  • Carrier staffing
  • Transportation interruptions
  • Customs processing
  • Local delivery procedures

Accordingly, Saint Rare Co. cannot guarantee that a carrier will deliver an order within a specific timeframe.

19. TIME-SENSITIVE ORDERS

If you are purchasing hair for a specific appointment, event, vacation, wedding, photoshoot, birthday, or other important occasion, please order sufficiently in advance.

Saint Rare Co. strongly recommends allowing additional time beyond the estimated shipping window.

Do not place an order based on the assumption that an estimated delivery date is guaranteed.

Saint Rare Co. is not responsible for missed appointments, events, travel dates, installation appointments, cancellations, inconvenience, or additional expenses resulting from carrier delays.

20. POLICY ACKNOWLEDGMENT

By purchasing from Saint Rare Co., you acknowledge that you have read and agreed to this Shipping, Returns & Exchange Policy.

You understand that:

  • Domestic shipping is estimated at 3–5 business days
  • International shipping is estimated at 7–10 business days
  • Weekends and holidays are excluded from these estimates
  • Shipping times are estimates and are not guaranteed delivery dates
  • Carrier, weather, customs, and other unforeseen delays may occur
  • Saint Rare Co. does not accept returns
  • Saint Rare Co. does not offer exchanges
  • Customers are responsible for providing accurate shipping information
  • All sales are final except where Saint Rare Co. determines that an exception is appropriate under applicable law

By completing your purchase, you agree to these terms.

SAINT RARE CO.

Rare by Nature. Luxury by Choice.

Thank you for choosing Saint Rare Co. We appreciate your trust in our brand and our commitment to providing an elevated luxury hair experience.

For questions regarding an order, please contact Saint Rare Co. through our official customer service channel and include your order number so that our team can assist you as efficiently as possible.